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Terms and Conditions
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1) DEFINITIONS
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“Goods” refers to any goods and/or services provided by the Company as outlined in the quotation.
“Company” means Kraken Campers.
“Client” means the individual, firm, or company requesting a quote and/or placing an order with the Company.
2) APPLICATION
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These terms and conditions apply to all quotations provided by the Company and any subsequent orders placed by the Client.
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3) PAYMENT TERMS
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A. Vehicles will only be released to the Client once full payment has been received.
B. Orders are considered placed when an email confirmation is received from the Client, along with a non-refundable deposit.
C. For vehicle purchases, the non-refundable deposit will secure the purchase.
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4) WARRANTIES AND REPAIRS
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A. A free-of-cost inspection will be arranged shortly after the hand-over, usually within 1 month after vehicle pick up.
B. The Company give 12-months warranty on the conversion work and parts supplied.
C. Any modifications made by the owner after the vehicle leaves the Company's premises will void the warranty.
D. The Company is not responsible for repairs resulting from accidents, weather-related damage, or negligent use.
E. Natural materials, such as timber, may expand and contract due to temperature fluctuations. Despite our best efforts to seal these products, this natural phenomenon is not covered under warranty.
F. Any issues with appliances (e.g., fridges, lights, stoves, sinks, cooktops) must be addressed directly with the manufacturer. The Company is available to assist the Client by directing them to the manufacturer's service and warranty.
G. Custom upholstery and similar items are non-returnable as they are specifically made to order.
5) QUOTATIONS
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The prices, quantities, and delivery times stated in any quotation are estimates and not binding. The Company will make reasonable efforts to fulfill these estimates.
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6) MODIFICATIONS DURING BUILD
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A. Once the design and quote is accepted by the customer and the build has commenced , every modification on the original design/quote will be subject to approval depending on the stage of the build. If impacted on the building process a fee can be charged on top of the material and labor involved.
B. The Company reserves the right to adjust quoted fees if the Client requests changes to the agreed scope of work.
7) SUBCONTRACTING
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The Company reserves the right to subcontract any part of the work unless otherwise agreed.
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8) TIMETABLE
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While the Company will strive to deliver services or materials within the quoted timeframe, time is not of the essence in this contract.
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9) COPYRIGHT
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The Client acknowledges that all rights to the Goods are owned by the Company and are protected under Australian copyright laws and applicable international treaties.
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10) RISK OF LOSS
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Risk of loss or damage to the Goods transfers to the Client upon delivery.
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11) DEPOSIT
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A non-refundable deposit, as agreed upon, is required to secure a build slot.
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12) PAYMENT TERMS DISCUSSION
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Payment terms will be discussed and agreed upon between the Company and the Client prior to the commencement of any work.
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13) VEHICLE PURCHASE FINALIZATION
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If a vehicle is being purchased and a non-refundable deposit has been paid, the final balance must be settled before the vehicle is taken, at a mutually agreed time and date.
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14) CANCELLATION POLICY
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Given the nature of the services, any confirmed order is non-cancellable. If the Client wishes to cancel, they must reimburse the Company for any costs, charges, and expenses incurred, including any fees charged by subcontractors due to cancellation.
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15) LOSS OR DAMAGE PROTECTION
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The Company will take all reasonable measures to protect the services or materials supplied to the Client from loss, damage, or destruction.
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16) GOVERNING LAW
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These Terms and Conditions are governed by the laws of Australia, and both parties agree to submit to the exclusive jurisdiction of the Australian courts.
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